Call us toll free:

Terms

The customer use of our website, www.thecustompack.com, establishes a certain agreement to the succeeding terms and conditions. Our website, www.thecustompack.com holds the civil rights to make any amendments and changes to these terms and conditions at any time with or without prior notice. We encourage all our users to read this page both comprehensively and frequently.

Our packaging and printing website, www.thecustompack.com owns all the signature resources we create during the formation of your printed product. We neither sell nor give these materials to any third party. Hence, we completely hold the rights for the distribution of these free samples of your printed products and use them on our website for the purpose of display.

Copyrighted Notices

By using our website, it definitely means that you understand and acknowledge that all of the published contents of this website including text, data, software, photographs, graphics, images, illustrations, maps, designs, icons, and other materials, jointly clustered as “Our Website Contents”, are the sole property of www.thecustompack.com and the miscellaneous third-party suppliers. The repetition, alteration, storage, republishing, broadcast or unsolicited circulation of our patent website contents are prescribed without our inscribed consent.

The Mode of User Conduct on our Website

You are solely responsible for the content that you share, upload, post or otherwise allocate or transfer to or via our website. You are bound to agree that any such material that you send, upload, post or otherwise transmit to or via our website or is used in connection or arrangement with the specific contents of our website cannot include any text, image, design, trademark, service mark, or any copyrighted work of any third party unless and other you have acquired the appropriate approvals from the individual owners for this kind of use.  You agree and permit that you shall not direct, upload, post or distribute or transmit to or via our website any materials that are offensive, illegitimate or curb others consumers from the use of our website or trespass the scholarly property rights or any other proprietary rights of www.thecustompack.com or any third party.

We do not pertain the use of these contents posted by the other users or the respective consumers of our website, and hence we cannot guarantee the accurateness, veracity or quality of the published content. Despite the prevalence of any kind of circumstances, we will be liable to you anyhow for the sharing of the content you may be exposed to that you may find aggressive, licentious or obnoxious.

The users must also comply with all the stated information and recognize the website www.thecustompack.com, and its accredited designers hold the right, but not the compulsion, in their solitary preference to discard any kind of the content that disrupts the terms of service or may otherwise be distasteful. We may preserve content and may also disclose content if mandatory to do so by law or in the case that such disclosure is obligatory to (a) compliance with approved practices, (b) enforce the terms and conditions of the service; (c) respond to claims that the content infringes the rights of third-party users or (d) absolutely safeguard the rights, property, or personal security of our website, its users and the public.

It is your sole responsibility to provide precisely and quickly rationalized information for the absolute dispensation of your instructions and requirements. Our website is not intended to be used or accessed by robotic use or any such artificial means. The duplicitous usage of our website not compatible with such aforementioned terms of service to be prosecuted.

By the use of our website and by placing an order on it, you warrant that you have all the indispensable permission, right, and authority to place the order and you authorize www.thecustompack.com to produce the products on your behalf. By using our printing and packaging site and by placing an order on our website, it obviously means that you agree and verify that you are of adequate lawful age to create binding legal obligations for any legal responsibility you may acquire as a consequence of your frequent use of our printing website.

You are solely responsible for the protection of your password and the control or access to your official account. You are bound to agree that you will be entirely responsible and accountable for all the predefined orders and requests placed or other actions that are controlled through your registered account. When a certain user grants, gives, accesses or places the orders using your password, you award us the unobstructed use of the royalty-free and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display and spawn clichéd mechanisms from the content on the website and on the printed product for the determinations of storing designs or the handling of the print orders.

The access to specific fragments of our website requires users to account their emails and names along with the establishment of a keyword for forthcoming access to the password protected capacity of our website. We reserve the right to request more personal and business information before we register your account.

You are exclusively accountable for keeping the discretion of your watchword and may not divulge your password to any unknown person for security purposes. Thus, in the wake of the event which may cause the incidence of an unauthorized user to get the access to the password-protected zones of the site as a consequence of your doings or exclusions, the user is bound to agree that he or she shall be responsible for any such unofficial usage.

If you use our website, it agreeably constitutes the agreement to the collection and use of your statistical data as pronounced in the privacy policy of www.thecustompack.com. The client is bound to agree to all of our terms and conditions and testifies that he or she has read and comprehends our Privacy Policy, and your private and professional information will be assorted and used as per the descriptions in our Privacy Policy.

Indemnification & Inadequacy of Liability

You are bound to agree that you will defend and bring no harm to www.thecustompack.com including its members, directors, employees, representatives, vendors, suppliers, associates and subcontractors  from and against any claims, indemnities, in the event that a charge, claim or demand, or settlement, action or proceeding is made or initiated against us, based upon, re-counting to or ascending from the unproven unlawful acts of the consumers, or alleging that the silk-screening performed or product produced by us and well-arranged by the consumer: (a.) invades any copyright, patent or another trademarked right of any person; or (b.) contains matter that is unfounded, defamatory, defamatory, disgraceful or explicit; and (c) are the domino effect of unconstitutional access to any password-protected area of our website. You shall compensate and righteously hold us inoffensive from and against any frequencies of losses,  damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending us against any such Claim (2.) paying any judgment or award; and (3.) reimbursing us for any legal contributions and expenses it equitably incurs in retorting.

There is no possibility that www.thecustompack.com including its body of memberships, managers, personnel, legislative bodies,  purveyors, contractors, colleagues and subcontractors will be liable for any grievance, bereavement, loss, privilege, impairment, act of god, misfortune, postponement, or any special, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with any use of our website or with any adjournment or incapacity to use our website, or for any information, software, data, products or services acquired through our website, even if a gathering has been directed of the scope of such damages.

There is no possibility that shall make us liable to the manifestation of all compensations, harms, and reasons of action including but not limited to inattention that may arise from this settlement or your use of our website exceed the amount paid by you to www.thecustompack.com for the placement of orders and requests.

Return and Refund Policy

Due to the custom nature of printing products and the other printing services provided by us, you need to inform us at www.thecustompack.com within three working or the official business days of the reception of a customer’s order, if you find the supplied product unsatisfactory inadequate or not in agreement to the systematic conditions. Thereby, we must state that we are not entitled to issue a repayment or credit to the clients in the form of money, however, we will reissue your new order if we mistakenly cause some errors or if you do not find it up to the mark or as per your custom requirements.   The determination of imperfection is at the sole pronouncement or the verdict of our management. To obtain the new copy of your new order, a user is bound to submit arithmetical snapshots authenticating the product shortcoming or return, at your own expenditure, the full amount of the novel order to us within one week or the seven days of taking the delivery of the original order. The charges related to the furthered orders handling are usually the nonrefundable payments.

Payment Order Placement, Cancellations

All price data on our website are displayed in U.S. Dollars (USD). The compensation for the custom designed orders will be produced and charged in the U.S. Dollars. Due to customized nature of printing products and other services provided by us, we will not recruit or start the working on your orders for the printing jobs or other services until a full payment including all charges, taxes, shipping, and handling fees are paid by the credit card has been totally paid by the users of our website with an acknowledged payment method.

As a part of order placement, www.thecustompack.com requires the customers and clienteles of our website to approve proof (whether an electronic file or hard copy) of the printing products or other services that are requested as orders by them. When the approval of proof by the users of the website is produced, immediately the printing jobs are forwarded to our printing press. Once a print job has been ratified by the buyer and sent to press or via our printing website, no changes are allowed to the artwork files, job specifications, or the dispatch time of the printing requirements. The users have a limited time frame of almost four hours after the approval of the proof to terminate their order.

The cancellation of such orders will carry a charge of $25 and 5% of total order amount before the order is invalid. You may also cancel orders beyond 24-hours’ time limit. The cancellation will carry a charge of 50% of the total order amount to cover work is done in our pre-press department and financial costs associated with cancellation. We are not bound to provide any guarantees that your order might be canceled beyond a time span of 24-hours.

Design Orders

Our website, the www.thecustompack.com does not issue reimbursements or credits for any type of design services orders. All the design orders once placed are quite final and non-refundable.

Sales Tax Policy

We price the sales taxations on orders received from the Texas State. However, if you are tax exempt, please provide your tax exemption certificate at the initial stage of order placement.

Clienteles’ Submitted Artwork/Files

Our designers and technicians create electronic or hard copy pieces of evidence from the users of the website or customers’ acquiesced artwork or the files. We necessitate the acquisition of the artwork/files must comprise of 300 dpi (dots per inch) resolution at the final size and in CMYK format. However, if your files are not deferred at 300 dpi as the final size point and not in CMYK format, we will not be accountable for the lithography as imprecise, inaccurate or pixilated and color changes that are concomitant with adaptation to CMYK format.

The clients are totally responsible for the precision of their print-ready artwork/files including any issues as to alignment or configuration of the pages of your submitted pamphlets. Nevertheless, we take all conceivable insurances against loss of your submitted artwork/files, we are not accountable for any losses or damages to your artwork file folder.

Thus, if you upload your artwork/files on our website, it means that you fully agree that you are the sole legitimate vendor of all the materials that are uploaded by you or you have already acquired apposite rights for the usage of such materials.

We hold the rights to refuse any kind of order, which may be prescribed in nature or it may float the rights of any third party as per our estimation.  The clients are bound to accept the full legal obligation for the content of material administered and published on their ends.  We hold the ownership of the rights to decline an order without revealing a statement or a reason for the clients.  The clients must note down carefully that we do not accept bellicose, licentious or indecorous material for printing.

Evidence and Color Exactness

We require the customers and consumers of our website to support evidence (whether an electronic file or hard copy) of the printing produces or other facilities that are ordered by them.  No job will be sent to press without your endorsement of evidence. Hence, it is your responsibility to log in to their account and check on their evidence. We are not legally responsible for postponements in the order caused by customer’s rejections of the evidence. Please comprehend the dispatching times cited on our printing website start after the consent of the proof.

Please recheck that your evidence or proof meticulously erstwhile or before authorization. You should be able to check it against the original file for all the believable errors in arrangement, reproduction, positioning, punctuation or copy placement and amount, bleeds, crops and final text. The automated electronic proofs do not show transparency, overprint issues or color change from RGB or Pantone to CMYK. The users must note that the submission of UV coating or lamination may affect or change the appearance of the printed colors. We are not accountable for the ultimate finishing or the final color look of a plastic-coated product(s).

We will duplicate color from the submitted print-ready files as given by the users as accurately as possible, but however, due to the limitations of human intelligence, we cannot unerringly match color and density cent percent. Because of inherent restrictions with the printing process, as well as neighboring image ink requirements, the exactness of color reproduction is not assured. By placing an order with us you agree to this inadequacy. We will try our level best to closely match the gradient density of each color, but we accept no answerability for color variations between submitted files and the final printed piece or the actual artwork represented by the clients. Thus, under no occurrence or any circumstances, we can never reprint or honor any color variations that might have occurred during the printing processes pertained by us. We are not liable for the matching of any colors or the density of the ink on screen verifications that are approved by our clients. However, we will provide the guarantees of any color accuracy and match if you request a hard copy proof from our setup.  Please note hard copy proof will cost more than other charged amounts.

No Accountability for Errors

www.thecustompack.com is not accountable for errors in a finishing product caused by any of the following:

  • Misspelling, syntax errors, wrong use of grammar, impaired fonts
  • Graphical data, Bleeds, Punctuation Errors,
  • Erroneous, Incorrect or Misplaced Folds, Die Lines, Crop Marks, Transparency, Cracks on Folds
  • Overprinting
  • Completed Product Size
  • Gang Printing

Our website, www.thecustompack.com does not use gang printing for most of the printing products. At times and based on the requirements of our individual website user and customer, we may choose the printing method that is most suitable or most appropriate for a specific printed item or items.

Overruns and the Underruns

We will customarily deliver the exact quantity of goods ordered plus a small surplus amount. There are no extra charges for the supplementary amount. In the event of an underrun, we will bill for the actual quantity delivered. We follow the generally accepted trade practice of delivering plus or minus 5% of the methodical quantity.

Production Speed, Shipping and Distribution of Orders

Production speed and printing dispatch time should start subsequently once that your artwork/files have been uploaded, reviewed and acknowledged by our pre-press department, you have agreed the press-ready proof (whether an electronic file or hard copy) and a full payment including appropriate taxes, shipping, and management fees that have been transacted.

During the order placement phase on our website, you have the capacity to choose the origination speed which designates the number of business days obligatory for production of your order and making it prepared for revenue to the shipping company for the purpose of the shipment. The consent of proof by the users on our website must be received before 10 AM Central Standard Time (CT).

We make all efforts to print and ship all the custom orders in a judicious way. In no case shall www.thecustompack.com would be held liable for any significant changes or compensations resulting from any delay in shipment or delivery. You agree not to hold www.thecustompack.com answerable for any type of delays in consignments caused by bad weather, shipping company delays, customs issues or any other circumstances beyond the measure of our directed control.  In case of postponement due to technical problems or equipment failure during the lithography process, advanced charges will be reimbursed or compensated. However, the orders cannot be negated due to postponement in the printing procedures.

The client must agree to pay all the custom bonuses and charges on the supplied goods that are transported to their respective destinations or the sites. It is the sole responsibility of the clients to mark engagements for the clearance of the customs for shipments transported outside the United States.

Our printing company, www.thecustompack.com offers the general standardized time period of 10 to 12 business or working days to ship the product and 6-8 business days plan for advance shipping (with 2 to 3 business days for ground shipping) to any specific location within the USA with no amount or weight boundary. The shipping to added termini will require extra compensations. We do not guarantee shipping and delivery transit periods and are not liable for delay, loss, damage or theft to the printing products during shipment and delivery. Thus, our website, www.thecustompack.com will not be held liable for damages which might occur during the shipping phase. The lost or impaired shipment claims can be filed after just six business days from the stated shipment date of the packaged orders.

If the users provide us an incorrect shipment delivery address or otherwise make a blunder in the acquiescence of the complete delivery address, we will charge extra shipping and the handling and the management controls for the purpose of re-shipment.

Changes to our Website and the Cited Terms and Conditions

We reserve the right to amend any portion of our website and Terms and Conditions at any time with or without any prior notice to the consumers and users of our website. The changes to our website will become part of our website and the new Terms of Services will be dispatched on our website and will come in effect at once.  Your incessant use of our website after such disparities are dispatched would lead to the constitution of your prearrangement to such revisions.

How to contact TheCustomPack?

Please contact our team via email support@thecustompack.com.

Signup for the Free-Reseller Program:

www.thecustompack.com inclusively offers free reseller signups which may lead up to 40% off on your standard quotes. All your future queries are administered with reduced quotations. While processing the order you can demand a form from our sales head or representative or drop us an email at support@thecustompack.com with the subject to Re-seller form required. We will send you the format within every 24 hours of your request. The form can be submitted to support@thecustompack.com or your accounts manager.

We are determined to provide the most optimal services with the most economically flattering rates to our resellers. For further information, you can call us at +1 (872) 205-5142